Sessions and fees
How it works.
Finding the right therapist for you and your family is important. The steps below are designed so that everyone can be sure of the fit before anything is committed to.
From first contact to review
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Enquiry
Tell us briefly what you are looking for. A few sentences is enough. We reply within [2] business days.
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Free 10-minute phone call
To help you decide if our practice is the right fit, we offer a free ten-minute telephone consultation before your initial appointment. Crystal will discuss your needs, answer any questions, and make sure our services align with your goals before scheduling an in-person session.
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Initial assessment
A longer first session to understand the full picture — the person, the environment and the relationships around them — and to identify what is getting in the way.
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Findings and goals
Crystal sets out what she believes is happening and why, in plain language. Goals are written in your words, and they are what progress is measured against.
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Ongoing sessions
Regular sessions, with coaching for parents and carers where the client is a child, so that strategies carry into daily life rather than staying in the clinic.
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Review
Progress is reviewed against the original goals, and you decide together whether to continue, pause or finish.
Session types
- Free phone consultation
- Ten minutes, at no charge, before anything is scheduled.
- Initial assessment
- A longer first session to understand the full picture and identify what is getting in the way.
- Standard session
- Ongoing sessions, with carer coaching included where the client is a child.
Fees
Fees are not published here, because the right service varies a great deal between a short block of coaching and an ongoing paediatric program, and a figure without that context is rarely useful.
Current fees are discussed during the free ten-minute call and confirmed in writing before your first appointment, so there is never a surprise on an invoice. All services are GST free.
Delivery modes
- In-clinic sessions
- Home visits, where the home environment is central to the goals
- School and preschool visits, with observation and educator liaison
- Telehealth by secure video, including parent and carer coaching
Funding options
All services are GST free.
- NDIS
- Self-managed and plan-managed participants, charged in line with the current NDIS Pricing Arrangements, under a signed service agreement. Agency-managed participants cannot currently be invoiced directly.
- Private health
- A receipt with a provider number is issued for you to claim, if your extras cover includes occupational therapy.
- Private
- Paying privately, which is often best suited to adolescent and adult coaching services.
Cancellations
Please give at least [24 / 48] hours notice to change or cancel an appointment. Appointments cancelled with less notice, and missed appointments, are charged in full, because the time cannot be reallocated — waived where there is a genuine emergency or genuine illness. Full details are in the terms of service.